Outside of standard text messages, WhatApp is the most popular messaging application in the world. Currently, there are over 1.5 billion active users. It’s also the highest-rated messaging application on Google Play Store and Apple App Store. It’s safe to say that people who use WhatsApp love it.
WhatsApp Business Profile
Similar to RCS, you can create a business profile on WhatsApp. Your customers can access your contact information, hours of operation, and a full-width creative which can be used to spotlight a product by simply clicking on your business name.
Track cross-platform conversations inside Sendsei’s omnichannel. Conversations from multiple sources such as Facebook, WhatsApp, and RCS, for example, will be displayed in one convenient thread which links everything you know about that specific customer together.
The downfall behind using private applications such as Facebook, is not knowing if you can rely on their analytics. Cross-check your analytics inside Sendsei to get a more accurate overview of your Facebook Messenger interactions.