- Omnichannel Flow
- Flow into RCS
- Flow into Facebook
- Flow into Whatsapp
Track cross-platform conversations inside Sendsei’s omnichannel. Conversations form multiple sources such as Facebook, WhatsApp, and RCS for example will be displayed in one convenient thread which links everything you know about that specific customer together.
Converting social followers to consistent consumers is something that many brands struggle with. Facebook Messenger does a good job of bridging this gap from the Facebook platform, however this is not always their first touch point. Connect the dots with omnichannel.
Omnichannel isn’t just reserved for external platforms such as Facebook and WhatsApp. Conversations can also be lost when crossing multiple internal messaging services like SMS, MMS, and RCS. Sendsei solves this problem, by joining and sorting all these conversations.
Customers have specific chat preferences, and these apps are often intertwined. Through omnichannel you can now have cross-platform communications, giving your customers more enjoyable experiences. Facebook chats can flow into WhatsApp, and WhatsApp chats can flow into SMS.