Facebook Messenger is the 3rd most popular message application outside of text messaging and WhatsApp. It has over 1 billion downloads on the Android app store alone. Give your customers the opportunity to choose Facebook as a communication option with Sendsei.
Track cross-platform conversations inside Sendsei’s omnichannel. Conversations from multiple sources such as Facebook, WhatsApp, and RCS for example will be displayed in one convenient thread which links everything you know about that specific customer together.
Design your own chatbot with Facebook Messenger. You can set all high-level responses which need manual responses back into Sendsei, and reply to all your messages across multiple messaging applications in one convenient location.
The downfall behind using private applications such as Facebook, is not knowing if you can rely on their analytics. Cross-check your analytics inside Sendsei to get a more accurate overview of your Facebook Messenger interactions.