Conversation Mode

Conversation Mode

Your command centre for building a frictionless CX

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Your command centre for building a frictionless CX

Request Trial

Reduce the Friction

Conversation mode helps your business reduce the friction from 2 way conversations. Messages from different communication services such as SMS and MMS will flow into one convenient location.

Reduce the Friction

Conversation mode helps your business reduce the friction from 2 way conversations. Messages from different communication services such as SMS and MMS will flow into one convenient location.

  • CX Command Centre
  • Omnichannel Messaging
  • Frictionless Conversations
  • True Delivery Status
CX Command Centre
Omnichannel Messaging
Frictionless Conversations
True Delivery Status

CX Command Centre

Manage all your conversations across multiple messaging services in one convenient location. Open a customer profile, and find their detailed communication history. Conversation Mode gives your business high-level insights into what your customer needs are. Provide a more frictionless CX, by having more knowledge-based conversations.

CX Command Centre

Omnichannel Messaging

Conversation Mode is your central hub for omnichannel messaging. Currently you can have both SMS and MMS messages conversations flow into the same customer profile, with more omnichannel options coming soon.

Omnichannel Messaging

Frictionless Conversations

Customers are often annoyed when they need to repeat themselves, especially when they know your business already has what you’re asking for. When speaking with a customer inside Conversation Mode, you’ll have their personal data displayed directly in front of you in a static column at all times. This will help reduce the friction within your dialogue.

Frictionless Conversations

True Delivery Status

In addition to knowing when a customer has received your message, you can also see whether they have actually read it. This new feature is currently in development, and will be released very soon.

True Delivery Status
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Solutions for Every Business

We encourage you to have more knowledge-based conversations with your customers. Conversation Mode puts your customer’s communication journey directly in front of you, giving you the opportunity to leave a more positive impact.

Solutions for Every Business

We encourage you to have more knowledge-based conversations with your customers. Conversation Mode puts your customer’s communication journey directly in front of you, giving you the opportunity to leave a more positive impact.

CX Command Centre

Manage all your conversations across multiple messaging services in one convenient location. Open a customer profile, and find their detailed communication history. Conversation Mode gives your business high-level insights into what your customer needs are. Provide a more frictionless CX, by having more knowledge-based conversations.

Frictionless Conversations

Customers are often annoyed when they need to repeat themselves, especially when they know your business already has what you’re asking for. When speaking with a customer inside Conversation Mode, you’ll have their personal data displayed directly in front of you in a static column at all times. This will help reduce the friction within your dialogue.

Omnichannel Messaging

Conversation Mode is your central hub for omnichannel messaging. Currently you can have both SMS and MMS messages conversations flow into the same customer profile, with more omnichannel options coming soon.

True Delivery Status

In addition to knowing when a customer has received your message, you can also see whether they have actually read it. This new feature is currently in development, and will be released very soon.