- Instant Feedback
- Customer Service
- Contests and Giveaways
- Fast Subscriptions
The best time to collect feedback is usually immediately after a service, or a week after a product purchase or trial. Schedule an automated text to collect feedback, or give customers the option to text-in on their own to encourage a more engaging experience.
When your customer has a question, they want to get an answer as fast as possible at their own convenience. They keyword here is at their own convenience. Customer service via SMS is becoming a popular option, because it gives the power back to the customer.
Contests and Giveaways
Build an engaging incentive-based marketing campaign through 2 Way SMS. Allow customers to text-in to vote, or to enter your contest or giveaway. Track entries in real-time. Set auto-responders to confirm entries when someone has a duplicate entry or has entered the incorrect keyword.
Businesses often forget how versatile SMS is. You can design a simple sign-up process via text to allow customers to subscribe to your service in a matter of seconds. Design a simple sign-up messaging sequence like the example above to make this process seamless.